OVERVIEW
These terms form the basis of the contract between our clients/customers and Cakeology YYC. These Terms, and your Invoice are considered by us to set out the whole agreement between you and us for the sale of cakes and baked goods. It is your responsibility to check all details in the Invoice are complete and accurate as this is the document we work to when completing your order.
Any samples, drawings, or descriptions exchanged between Cakeology YYC and the client(s) and any descriptions or illustrations contained on our website are issued solely to provide you with an approximate idea of the cakes.
Price quotes for all wedding cakes, cakes and baked treats are valid for the period indicated on the email/message confirming the invoice has been sent. After that, your date will be turned to the next paying customer or a new price will be discussed. If this happens, any amount paid towards the initial price quote will be returned to you.
No contract is made with you until we have received your non-refundable deposit of 50% or more. Once your deposit (orders over $50) or full payment has been received you are in a legally binding contract with Cakeology YYC.
We warrant that on delivery or collection, the cakes or baked treats shall conform to their description as set out in the client’s Invoice, be of satisfactory quality and comply with all food safety regulatory requirements of the province of Alberta. We will not create exact replications of cake images provided by the client even if the images contain cakes previously completed by Cakeology YYC.
Where colour swatches are provided we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed. We will not be held responsible for customer disappointment of the design or the interpretation of the cake as long as it is made in line with the client’s pre-agreed requirements set out in the Invoice and will face no consequent liability.
STORAGE AND USAGE
Cakes must be stored, thawed, cut and served in the method recommended by Cakeology YYC:
Cakes should be transported in an air-conditioned vehicle on the floor of the front passenger-side seat. Cakes should then be stored in a fridge for up to two days prior to cutting.
Before cutting, cakes should come to room temperature for 45 – 60 minutes. All decorative elements should be removed before the cake is cut. Be aware of any supportive dowels and toothpicks by reading the Cake Care Sheet.
Cut cakes can be stored by wrapping in Saran Wrap and storing in the fridge for up to two days, or freezer for up to two weeks.
Due to the possible presence of dowels and supportive toothpicks, we DO NOT recommend any of our cakes for birthday “Smash” cakes, or forcing of client’s or any guest’s face, hands or other body parts into the cake.
The aforementioned warranty does not apply to any defect in the cakes and baked treats arising from wilful damage, accident, negligence by the Client or any third party, or if the Client uses the cake in a way we do not recommend.
REFUNDS
Due to the customized nature of our products, we are unable to provide refunds or exchange custom cakes or baked treats. Once a cake has been picked up by the Client or delivered to the event venue, it is considered “Accepted”. All cake care then becomes the responsibility of the Client.
Refunds requested due to decorating style, color shade or general decoration design will not be honoured.
Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will not be honored. You may qualify for a partial refund (cost of ingredients) if the product is brought back to us within 18 hours and the quality of the cake flavour or texture is determined not to meet our standards. Quality determination is solely at the discretion of Cakeology YYC.
Our cakes are exceptionally moist. Please be aware that variety in atmospheric temperature and humidity, and storage conditions may impact the flavour, overall design, or texture of the cake to some degree. We cannot control changes in texture or changes in colour or shape due to weather conditions.
INITIAL DEPOSITS ARE NON-REFUNDABLE.
If you wish to cancel a cake order before the due date there is NO REFUND on the deposit already paid.
If you have already paid in full, and there still remains 7 days or more until the due date, you will have to option to:
1. receive the amount paid minus the 50% deposit (for orders over $50) or
2. transfer the amount paid to the next suitable date for a new cake.
FULL REFUNDS
In the unlikely event that we need to cancel your order any monies paid will be refunded to the Client. Cakeology YYC reserves the right to cancel, vary or suspend the operation of this contract if events occur which are unforeseen and/or out of our control. Cakeology YYC shall not under any circumstances be liable for any indirect/direct consequential loss or damage or loss of profits to the Client.
If we are unable to make and/or deliver your cake on the date and time stated on your Invoice for your wedding or event. This does not apply if the Client provides the wrong date, time or address for delivery, we will NOT provide a refund. New charges will apply for delivery to the correct address/date/time.
COMPLAINTS
Complaints are very rare and due to 1) the amount of work put into each individual cake, 2) our stringent policy to only take on cakes that align with the vision for Cakeology YYC (orders placed well in advance, design and style, etc.) Any issues must be brought to our attention with 12 hours of collection or delivery to give fair opportunity to assess the nature of the complaint.
Both Cakeology YYC and the Client agree to not post or share any negative information about the other arising from any complaint issue on any online forum or website, publicly by word of mouth or in writing, without providing advance written notice of the intended content thereof, and providing the other party with a prior opportunity to resolve any issues between the parties amicably.
Where the complaint is in regards to the quality of the cake then the cake, or remainder of the cake/tier, must be returned to us as soon as possible after cutting and within 18 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint.
Please note we can only deal with the client who placed the original order.
